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FAQ

FREQUENTLY ASKED QUESTIONS

 

DO I NEED TO SET UP AN ACCOUNT TO PLACE AN ORDER?

Yes. You need to set up an account to place an order so you will have an access to your order and shipping information. You will also be added to our email list for exclusive updates in the future.

 

WHAT PAYMENT METHODS DO YOU ACCEPT?

For Singapore customers, we accept payments via Bank Transfer and through PayPal. 

All other countries, we only accept Paypal. We regret to inform that international orders placed via bank transfer will be canceled.

 

HOW CAN I PAY VIA PAYPAL IF I DO NOT HAVE A PAYPAL ACCOUNT?

If you don't have a PayPal account and you want to pay with your credit/debit card via Paypal without signing up on the page, just scroll down and click on "Pay with Debit or Credit Card" button or "Checkout as Guest" for mobile users and you will be automatically redirected to a secure page in checkout where you can enter your debit or credit card information.

When you're done, you'll have the option of saving your card details with PayPal by creating a PayPal account to make future transactions faster.

 

MY ORDER ARRIVED DAMAGED, WHAT SHOULD I DO?

Although we make every effort to ensure that packages are securely packed and equipped for rough handling during transit, there are unforeseen situations that can happen despite our best efforts. So we strongly suggest that upon receiving your package, please inspect your shipping box/envelope and the items inside for damaged items immediately.  We strictly require all our customers to contact us within 48 hours of the Courier Status “Delivered” to notify us of any issues.  The shipping box may have normal wear from the transit process.  However, if your order arrives damaged, please retain the shipping box/envelope, packing materials and original items on the order. Any time after that we are not held responsible.

Kindly email us at info@qolourette.com with your order number and photos of everything that you received.

 

WHEN WILL MY FAVOURITE PRODUCT BE BACK IN STOCK?

We know how annoying it is when your favorite items are out of stock. Therefore we strongly recommend that you sign up to the waitlist to be notified once the product that you want is back in stock. Our restock information will also be posted on our social media. So please don't forget to subscribe to be the first to hear about our latest launches, restocks and exciting offers.   

 

CAN I CHANGE THE ADDRESS ON MY ORDER?

As soon as your order is placed, it is processed immediately. Due to our efforts to ensure that you will receive your order as quickly and accurately as possible, we are unable to make changes to existing orders.

 

DO YOU SHIP TO MULTIPLE ADDRESSES?

We regret to inform that we are only able to deliver to one address per order. If you would like to send your purchases to multiple addresses, we suggest that you place a separate order for each destination.

 

WHY IS THE COLOUR OF THE PRODUCT DIFFERENT THAN ONLINE/SOCIAL MEDIA?

We apologize if the actual product color is different as displayed on the website/social media. As much as we try to reflect the colors as close as possible, however the actual color may appear different on everyone. The results of the colors may vary because they are dependent on a number of factors, including: monitor resolution and color settings, camera settings, lighting, skin tone, lip undertone, application, etc.

 

CAN I CHANGE/CANCEL MY ORDER ONCE I'VE PLACED IT?

We understand how exciting it is to receive your orders on time; therefore we are unable to change/cancel your order after payment is made as we process orders immediately. Please ensure that your Shopping Cart has the correct items before checking out.

 

ARE YOUR PRODUCTS AUTHENTIC?

Yes. All of our products are 100% authentic.

 

CAN I SUGGEST OR REQUEST A PRODUCT OR BRAND?

We love to hear from our customers! If you wish to have some products or brands that we do not currently carry, please feel free to contact our Customer Service for product requests at info@qolourette.com.

 

DO YOU OFFER MAILBOX (NORMAL MAIL) DELIVERY?

As we always want to ensure all orders will arrive safely, unfortunately we do not offer any mailbox delivery. We currently only offer one of the safest delivery options that provides a tracking number.

  

DO YOU OFFER SELF-COLLECTION? I NEED THE ITEM/S URGENTLY.

Since we do not have a brick and mortar yet, we regret to inform that all orders placed will be strictly via mail only.

 

I HAVE FORGOTTEN MY PASSWORD, WHAT SHOULD I DO?

To re-set your password, follow the 'FORGOT YOUR PASSWORD' instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via email.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

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